Tokyo, Japan, Dec 26, 2019 -- transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; transcosmos China), its wholly-owned subsidiary received the "Intelligent Customer Service Outsourcing Solutions Award" at the "CTI Forum 2019 Editors’ Choice Award" hosted by CTI Forum on December 20, 2019. This marks the third consecutive year that the company received the award since 2017.
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Started in 2011, this year marks the 9th anniversary of the "CTI Forum Editors’ Choice Award" hosted by the CTI Forum, a Chinese online media company which offers information services. The winners were selected after going through screening processes including "Self-nomination / Nomination and Experts’ reviews," receiving diverse inputs from the industry. The industry experts assess and evaluate outstanding Information Communication Technology (ICT) products, solutions and specialists in the ICT industry based on their rich experience and powerful insights into the industry accumulated over a number of years. Highly recognized for its intelligent customer service solutions that have achieved many successes, transcosmos China won the award once again.
Recognizing the fact that the adoption of Artificial Intelligence (AI) and big data technology continues to spread rapidly in the contact center industry, transcosmos China released chatbot-human agent hybrid solutions in 2017 by leveraging the intelligent speech recognition technology. With a team of dedicated data analysts that has operational records in building a knowledge base, analyzing VOC (Voice Of Customer), building and managing a corpus, training robots and more, transcosmos China offers intelligent contact center solutions and services where chatbots and agents work hand in hand.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, December 27, 2019
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