
#contactcenterworld, @transcosmos_pr
Shanghai, China Feb, 2018 -- Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; transcosmos China), a wholly-owned subsidiary of transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda) was awarded the "Integrated Call Center Solutions Award" at the "CTI FORUM 2017 Editors’ Choice Award Ceremony" which was held in parallel with the "2017 CTI Forum Industry Applications and Market Analysis Theme Salon" hosted by CTI Forum on December 21, 2017.
The selection and review committee of the "CTI FORUM Editors’ Choice Award" aims at facilitating information sharing in the ICT (Information Communication Technology) industry and offers an opportunity to discuss and exchange ideas on industry-related topics in order to promote the development of the industry. In 2017, hundreds of companies, industry experts and scholars in the ICT industry gathered at the forum and discussed the future development of the industry.
The winners of the "2017 CTI FORUM Editors’ Choice Award" were selected from hundreds of companies after going through screening processes including "Self-nomination/Nomination + Experts’ review". After the rigorous screening process, CTI Forum, a Chinese online media company which offers information services, carefully selected outstanding ICT products, solutions and experts in the industry based on its rich experience and powerful insights in the industry. transcosmos won the "Integrated Call Center Solutions Award".
#contactcenterworld, @transcosmos_pr
Posted by Veronica Silva Cusi, news correspondent
Source: transcosmos
About Transcosmos, Inc.:Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Monday, February 12, 2018
2.) | Accordia Solution Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) PH: +603 5569 9816 |
6.) | Astute Solutions Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
10.) | Call Tracking Metrics CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) PH: 8005771872 |
15.) | Consilium Software Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) PH: (+61) 406 501 368 |
20.) | Empirix Empirix Hammer Cloud Empirix is the recognized leader of end-to-end contact center test automation and script development solutions on the market. Our renowned product line, Hammer, offers functional, regression, systems integration, performance, and customer experience testing for on premises, hybrid, and cloud environments. We also offer work-from-home test solutions to ensure continuity of experience for your customers across any environment. Hammer Cloud Platform (HCP) is Empirix’s new comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing into an intuitive, software-as-a-service (SaaS) solution. With HCP, it’s... (read more) PH: +1 978 313 7000 |