News : transcosmos Combines SMS Function Reinforced
Tokyo, Japan, Jan 29, 2015 -- transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will begin offering "Contact-Link on Salesforce," a solution which has combined "Contact-Link," a contact center solution developed by transcosmos and "Salesforce," a CRM/customer management application. The goal is to implement to 10 new companies during the FY 2015.
Contact-Link on Salesforce realizes an effective outbound SMS communication in addition to the call service, and even manages outbound progress over multiple websites at once.
transcosmos signed a VAR (Value-Added Reseller) partnership agreement with salesforce.com Co., Ltd. and is offering various BPO services including implementation/development and consulting for the company's cloud service (Salesforce). In the future, the two companies will continue to provide services to support their corporate clients' sales expansion and cost reduction by uniting cloud services and BPO services.
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, February 2, 2015