News : transcosmos Develops “AI Defender,” a New AI-Based Feature That Auto-Checks Service Quality in Call Centers
Tokyo, Japan, July 3, 2019 -- transcosmos inc. is proud to announce that the company has successfully developed "AI Defender," a new add-on AI-based feature, to its speech recognition solution "transpeech." With "AI Defender," call center operators can automate a process to confirm whether their agents have informed customers of guarantee clauses and other important notices.
transcosmos’s original goal has been to deliver services by uniting people with technology through "scheme." transcosmos continues to promote mutually beneficial relationships between people and technologies that include AI.
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - System Considerations
More Editorial From Transcosmos, Inc.
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, July 5, 2019