News : transcosmos Establishes “transcosmos Commerce,” its E-commerce Subsidiary in Indonesia
Tokyo, Japan, Dec, 2018 -- transcosmos inc. established its e-commerce subsidiary "PT. transcosmos Commerce (transcosmos Commerce)" in Indonesia and launched its operations in November 2018. The new company will deliver the products of their clients in Japan and around the world into the hands of Indonesian consumers.
Indonesia has a population of 260 million which ranks number 4 in the world with an annual economic growth rate at 5 to 6%, showing unparalleled growth in terms of both population and economy. According to a survey conducted by transcosmos, Indonesia’s B2C e-commerce market size was around USD 15.3 billion in 2017, achieving 135% year-over-year growth and is expected to continue growing at an average annual rate of 14.8%. The market is expected to reach around USD 60.8 billion by 2027. In line with the statement of Indonesia President Joko Widodo, "Make the Indonesian e-commerce market worth USD 130 billion by 2020," the government is leading its e-commerce roadmap.
The e-commerce operations and store opening support services include consulting, sales strategy and marketing plan development, e-commerce website development, customer support, inventory management, and delivery. On top of that, transcosmos Commerce will open transcosmos e-commerce stores (BlanceCare, GentleFresh, and PrismaCart) on four local marketplaces (Lazada, Tokopedia, Bukalapak, and Shopee) and sell their clients' quality products. As a first step, the stores will offer products from Beauty & Health and Home & Lifestyle categories.
Posted by Veronica Silva Cusi, news correspondent
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Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Tuesday, December 11, 2018