News : transcosmos Expands its Operations Center Network in Vietnam to Reach 1,750 Workstations
Tokyo, Japan, June 3, 2019 -- transcosmos inc. opened its new operations center "Ho Chi Minh Center No.3" in Ho Chi Minh whilst expanding its existing "Hanoi Center." Now the company has a network of five centers with as many as 1,750 workstations across Vietnam.
Opened in a new commercial building Pico Plaza, the new "Ho Chi Minh Center No.3" will deliver various services that include contact center services for the Vietnamese domestic market with 320 workstations. Designed to offer flexible workstyle options for working parents, the center is equipped with a space for kids - the main feature of this center - where agents’ children can play around freely whilst their parents are on duty. Starting in June 2019, the new center will deliver diverse services for the consumer goods and home appliance industries that include contact center services and SNS-based customer support services. In addition to this new center opening, transcosmos expanded its existing operations center "Hanoi Center," adding 100 workstations in order to support its growing business. The center continues to deliver a wide range of services to the Japanese market including mechanical design support services, embedded system development services, annotation services for the artificial intelligent (AI) industry, non-voice contact center services and more.
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transcosmos established transcosmos Vietnam Co., Ltd. in March 2014, and opened "Ho Chi Minh Center No.1" in October 2015 followed by "Ho Chi Minh Center No.2" in March 2017. transcosmos Vietnam delivers contact center services, BPO services, digital marketing services and mechanical design support services for the Vietnamese domestic market whilst offering non-voice customer support services, design support & embedded development services, website development & operations services, annotation services, BPO services and more for the Japanese market.
In addition, TRANSCOSMOS TECHNOLOGIC ARTS CO., LTD, a company established in November 2014 offers CMS development, e-commerce website development, and smartphone application development services using agile methodology for the Japanese market.
Along with the center network expansion, transcosmos Vietnam plans to increase its employees from 1,200 up to 2,300 by 2020. transcosmos is expanding its footprint in the ASEAN region, opening "Semarang Center" and "Jakarta Center" in Indonesia in 2018.
Posted by Veronica Silva Cusi, news correspondent
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Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Wednesday, June 5, 2019
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