Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : transcosmos Expands its Operations Center Network in Vietnam to Reach 1,750 Workstations

#contactcenterworld, @transcosmos_pr

Tokyo, Japan, June 3, 2019 -- transcosmos inc. opened its new operations center "Ho Chi Minh Center No.3" in Ho Chi Minh whilst expanding its existing "Hanoi Center." Now the company has a network of five centers with as many as 1,750 workstations across Vietnam.

Opened in a new commercial building Pico Plaza, the new "Ho Chi Minh Center No.3" will deliver various services that include contact center services for the Vietnamese domestic market with 320 workstations. Designed to offer flexible workstyle options for working parents, the center is equipped with a space for kids - the main feature of this center - where agents’ children can play around freely whilst their parents are on duty. Starting in June 2019, the new center will deliver diverse services for the consumer goods and home appliance industries that include contact center services and SNS-based customer support services. In addition to this new center opening, transcosmos expanded its existing operations center "Hanoi Center," adding 100 workstations in order to support its growing business. The center continues to deliver a wide range of services to the Japanese market including mechanical design support services, embedded system development services, annotation services for the artificial intelligent (AI) industry, non-voice contact center services and more.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

transcosmos established transcosmos Vietnam Co., Ltd. in March 2014, and opened "Ho Chi Minh Center No.1" in October 2015 followed by "Ho Chi Minh Center No.2" in March 2017. transcosmos Vietnam delivers contact center services, BPO services, digital marketing services and mechanical design support services for the Vietnamese domestic market whilst offering non-voice customer support services, design support & embedded development services, website development & operations services, annotation services, BPO services and more for the Japanese market.

In addition, TRANSCOSMOS TECHNOLOGIC ARTS CO., LTD, a company established in November 2014 offers CMS development, e-commerce website development, and smartphone application development services using agile methodology for the Japanese market.

Along with the center network expansion, transcosmos Vietnam plans to increase its employees from 1,200 up to 2,300 by 2020. transcosmos is expanding its footprint in the ASEAN region, opening "Semarang Center" and "Jakarta Center" in Indonesia in 2018. 

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Wednesday, June 5, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 5160 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =