Tokyo, Japan, Jan 20, 2021 -- transcosmos inc. hereby announces that the company has expanded and relocated "Busan Center 1," adding 172 workstations to the existing 428 to accommodate the growth of business in the Republic of Korea (South Korea). The company now has 13 bases with around 5,000 workstations in the aggregate (8,000 workstations including on-site locations) across the South Korean market.
Since its foundation in 2001, transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Kwon Sang-chuel; transcosmos Korea), a subsidiary of transcosmos that provides business process outsourcing (BPO) services for businesses in the South Korean market, has been steadily growing its businesses in the market.
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The "Busan Center 1" has now expanded and relocated to an office building only a one-minute walk from Jungang Station, a station next to Busan station. The center has 600 workstations, occupying four floors. With an additional 172 workstations, it is not only expected to expand its business but also further contribute in generating employment opportunities in Busan. In addition, it also acts as a backup center for centers located in Seoul and is therefore positioned as a critical center in terms of risk management.
The renewed Busan Center 1 is equipped with a cafeteria, a rooftop terrace, backup power, an employee dining room, employee training rooms, and more. In addition, the center has adopted infection control measures against the novel corona virus such as dividing each workstation with an anti-droplet protective panel, and avoiding 3C's (Closed spaces, Crowded areas, and Close-contact settings) by ensuring social distancing in the break room. Under the coronavirus crisis, the importance of contact centers has been increasing as one of the social infrastructures. With the goal of continuing business operations whilst controlling the expansion of infections, transcosmos will create workplaces where employees can feel safe.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, January 22, 2021
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