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News : transcosmos Expands & Relocates

#contactcenterworld, @transcosmos_pr

Tokyo, Japan, Jan 20, 2021 -- transcosmos inc. hereby announces that the company has expanded and relocated "Busan Center 1," adding 172 workstations to the existing 428 to accommodate the growth of business in the Republic of Korea (South Korea). The company now has 13 bases with around 5,000 workstations in the aggregate (8,000 workstations including on-site locations) across the South Korean market.

Since its foundation in 2001, transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Kwon Sang-chuel; transcosmos Korea), a subsidiary of transcosmos that provides business process outsourcing (BPO) services for businesses in the South Korean market, has been steadily growing its businesses in the market. 

The "Busan Center 1" has now expanded and relocated to an office building only a one-minute walk from Jungang Station, a station next to Busan station. The center has 600 workstations, occupying four floors. With an additional 172 workstations, it is not only expected to expand its business but also further contribute in generating employment opportunities in Busan. In addition, it also acts as a backup center for centers located in Seoul and is therefore positioned as a critical center in terms of risk management.

The renewed Busan Center 1 is equipped with a cafeteria, a rooftop terrace, backup power, an employee dining room, employee training rooms, and more. In addition, the center has adopted infection control measures against the novel corona virus such as dividing each workstation with an anti-droplet protective panel, and avoiding 3C's (Closed spaces, Crowded areas, and Close-contact settings) by ensuring social distancing in the break room. Under the coronavirus crisis, the importance of contact centers has been increasing as one of the social infrastructures. With the goal of continuing business operations whilst controlling the expansion of infections, transcosmos will create workplaces where employees can feel safe.

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Friday, January 22, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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