News : transcosmos inc. Holds an Opening Ceremony for “Wuhan Center”
Okyo, Japan, Jan 31, 2019 -- Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., held an opening ceremony for its new contact center, "Wuhan Center," on January 11, 2019, inviting clients and partners. The center was established in July 2018.
At the opening ceremony, Eijiro Yamashita, CEO of transcosmos China said: "As a global BPO player with a 52-year history, transcosmos offers extensive services such as contact center services, e-commerce one-stop services, digital marketing services, system development services, and end-to-end DEC services. We entered the Chinese market more than 20 years ago. Since then, we have been offering outsourcing services to over 70 global brands in diverse industries including the internet, 3C Industry (Computer, Communications, and Consumer Electronics), IT manufacturing, finance, baby care, apparel, cosmetics, retail, auto, telecommunications, and more.
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"With this expansion into the city of Wuhan, we can now deliver value-added services to clients at an affordable price by leveraging the city’s pool of talented people and its competitive advantage in the market. What’s more, as a global company, transcosmos has the ability to offer multilingual customer support services in 23 languages including Japanese, English, and Chinese. With a mission to deliver superior services to clients, transcosmos will assist clients in expanding their market share whilst sharpening their competitive edge."
"Wuhan Center" Overview:
Location: Jiangxia District, Wuhan, Hubei Province, China
Business: Contact center services
Supported language: Chinese (Mandarin)
Supported channels: Online chat, call, SNS, etc.
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, February 1, 2019
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