News : transcosmos is Set to Release “Non-voice Contact Center Package”
Tokyo, Japan, Oct 10, 2018 -- transcosmos inc. will launch "Non-voice Contact Center Package," a customer service package targeting the so-called smartphone generation that prefers self-help (FAQ) and chat-based inquiry services that let them make inquiries at any time. The service is due to launch in late October 2018.
"Non-voice Contact Center Package" is a chat-based customer support service including FAQ creation/operations, bot building/operations, agent-based chat, and contact center services. With customer inquiries that require call-based support, one-time phone number will be issued for temporaly connecting a contact center after the FAQ and bot/agent-based chat supports.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don't Assume Your Forecasting System Always Knows Best!
More Editorial From Transcosmos, Inc.
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, October 12, 2018
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...