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News : transcosmos Korea Receives COPC Certification for 5 Years in a Row

#contactcenterworld, @transcosmos_pr, @copc

Tokyo, Japan, Nov. 30, 2023 - transcosmos inc. is proud to announce that transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Hiroyuki Tani; transcosmos Korea), its subsidiary and a business process outsourcing provider in the Republic of Korea (South Korea), has received COPC certification, a certification by COPC Inc. in the U.S. based on an internationally used comprehensive performance management system for contact center operations.

The COPC Standard was developed by contact center industry leaders in the U.S. in 1996 as a comprehensive performance management system to improve customer satisfaction and operational efficiency. The COPC Standard family has become a globally recognized performance management framework, and is currently used at contact centers in more than 70 countries worldwide.

The record verifies that the company's efforts in fostering experts in contact center quality management have borne fruit, creating talent who can help global companies achieve their goals such as cost optimization, sales growth, higher service quality and greater CS.

#contactcenterworld, @transcosmos_pr, @copc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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About COPC:
Company LogoCustomer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Friday, December 1, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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