#contactcenterworld, @transcosmos_pr, @Genesys
Tokyo Japan, May, 2022 -- transcosmos inc. is pleased to announce that transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Kwon Sang-chuel; transcosmos Korea), its subsidiary and a business process outsourcing provider in the Republic of Korea (South Korea), has signed a partnership agreement with Genesys (Chairman and CEO: Tony Bates), a global provider in the cloud contact center market. Now, transcosmos Korea has become both a Genesys Cloud reseller and an AppFoundry partner.
With the partnership agreement in place, transcosmos Korea has become an official reseller of Genesys Cloud solutions, and will provide system integration services that include pre-implementation consulting, cloud platform development, and post-implementation customer support.
At the same time, as a partner of Genesys's marketplace AppFoundry, transcosmos Korea will develop, sell and deliver programs (APP) that are integrated to Genesys cloud solutions. Going forward, transcosmos Korea will develop and offer Genesys Cloud for PowerFront, integrating Genesys Cloud and PowerFront, the company's custom customer relations management solution (an integrated CRM solution).
"The unpredictable pandemic has altered the very foundation of our business, and the contact center market is rapidly shifting to cloud from physical locations," Kwon Sang-chuel, President and COO at transcosmos Korea said. "Just recently, we, at transcosmos Korea, have decided to build an AI-powered contact center in Gwangju. And we are actively investing in R&D, as well as in AI talent development so that we can adapt to the changing environment. transcosmos Korea will offer Genesys' cutting-edge cloud solutions and services to clients at a reasonable investment expense to minimize the hurdle for cloud implementation, and ultimately help them build competitive strengths that differentiate themselves from others."
#contactcenterworld, @transcosmos_pr, @Genesys
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, May 16, 2022
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