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News : transcosmos Korea Signs an Official Partnership Agreement with Genesys

#contactcenterworld, @transcosmos_pr, @Genesys

Tokyo Japan, May, 2022 -- transcosmos inc. is pleased to announce that transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Kwon Sang-chuel; transcosmos Korea), its subsidiary and a business process outsourcing provider in the Republic of Korea (South Korea), has signed a partnership agreement with Genesys (Chairman and CEO: Tony Bates), a global provider in the cloud contact center market. Now, transcosmos Korea has become both a Genesys Cloud reseller and an AppFoundry partner.

With the partnership agreement in place, transcosmos Korea has become an official reseller of Genesys Cloud solutions, and will provide system integration services that include pre-implementation consulting, cloud platform development, and post-implementation customer support.

At the same time, as a partner of Genesys's marketplace AppFoundry, transcosmos Korea will develop, sell and deliver programs (APP) that are integrated to Genesys cloud solutions. Going forward, transcosmos Korea will develop and offer Genesys Cloud for PowerFront, integrating Genesys Cloud and PowerFront, the company's custom customer relations management solution (an integrated CRM solution).

"The unpredictable pandemic has altered the very foundation of our business, and the contact center market is rapidly shifting to cloud from physical locations," Kwon Sang-chuel, President and COO at transcosmos Korea said. "Just recently, we, at transcosmos Korea, have decided to build an AI-powered contact center in Gwangju. And we are actively investing in R&D, as well as in AI talent development so that we can adapt to the changing environment. transcosmos Korea will offer Genesys' cutting-edge cloud solutions and services to clients at a reasonable investment expense to minimize the hurdle for cloud implementation, and ultimately help them build competitive strengths that differentiate themselves from others."

#contactcenterworld, @transcosmos_pr, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Monday, May 16, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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