News : transcosmos Launches Cloud Contact Center Services Powered by Amazon Connect
Tokyo, Japan, Dec 26, 2018 -- transcosmos inc. is delighted to announce that the company has developed contact center services powered by "Amazon Connect," a cloud-based contact center service by Amazon Web Services Japan (AWS). The services, integrated with speech recognition system IVR, intelligent conversational bots, and other AWS AI-powered services, are launched on December 12, 2018.
The contact center services that merge transcosmos’s operations know-how into the basic functions of Amazon Connect enable clients to offer comprehensive contact center services that range from a cloud-based flexible system architecture to operations consulting services.
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Monday, December 31, 2018
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