Tokyo, Japan, Dec 26, 2018 -- transcosmos inc. is delighted to announce that the company has developed contact center services powered by "Amazon Connect," a cloud-based contact center service by Amazon Web Services Japan (AWS). The services, integrated with speech recognition system IVR, intelligent conversational bots, and other AWS AI-powered services, are launched on December 12, 2018.
The contact center services that merge transcosmos’s operations know-how into the basic functions of Amazon Connect enable clients to offer comprehensive contact center services that range from a cloud-based flexible system architecture to operations consulting services.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Monday, December 31, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
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