News : transcosmos Launches a Proprietary Contact Center Solution
Tokyo, Japan, August 12, 2014 -- transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will begin offering Contact-Link, an internally developed contact center solution with enhanced SMS (Short Message Service) features.
Contact-Link enables two way communications for contact centers correspondences via phone, email, web sites and SMS. Using the enhanced SMS features, it not only realizes effective inbound/outbound communications, but it also allows uniformed management of correspondence history with customers contacting through multiple channels (such as SMS, phones, emails, and via web) possible.
Furthermore, transcosmos analytics, a subsidiary of transcosmos who conducts researches and analyses, will conduct scoring based on customer attributes and activity history to help identify high-accuracy target. Profitably, this allows improvement in efficacy and efficiency of business measures as well.
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Thursday, August 14, 2014