News : transcosmos Launches Customer Communication Service Using Facebook Messenger
Tokyo, Japan, May 31, 2016 -- transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) releases a new business-to-customer communication service using Facebook Messenger.
With this new service, customers can make various inquires just by sending message to the company’s business account via Messenger. At the same time, businesses can streamline customer support tasks at their contact centers through utilizing features that enable single operator to respond to multiple customers (11 at maximum), accumulate response logs and reports.
To use the new service, users need a license for "Oracle Service Cloud", the cloud application application which supports customer service.
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Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Wednesday, June 1, 2016
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