#contactcenterworld, @transcosmos_pr
Jakarta, Indonesia, Dec 6, 2022 -- transcosmos inc. (Representative Director, Co-presidents: Koichi Iwami, Masaaki Muta) recently developed a voicebot solution in partnership with WIZ.AI (Headquarters: Singapore; CEO/Co-founder: Jennifer Zhang), a provider in voice AI technology. transcosmos has begun using the WIZ.AI Talkbot solution at contact centers for the Indonesian market, providing more engaging customer experience (CX) services.
Using WIZ.AI’s localized conversational talkbots, transcosmos now offers automated customer services in three main languages in Indonesia, namely Indonesian, Javanese and Sudanese. This solution is helping transcosmos clients effortlessly connect to their customers at scale, with the right message at the right time, over telephony, chat, messaging and email, to create real connections with their customers.
"Our Talkbots have been developed and optimised for the ASEAN market, we are excited about our partnership with transcosmos and are looking forward to helping more clients in the Indonesian market, enabling enterprises to automate highly human-like customer experience at scale, while delivering enhanced business results." shares Jennifer Zhang, CEO and co-founder of WIZ.AI. "Bahasa Indonesia is one of the many Southeast Asian languages supported by WIZ.AI, which help our global customers automate millions of customer interactions on a daily basis. Because the Talkbots Listen, Understand and Speak like a local, they are highly humanized, up to 95% of users don’t recognize that they were talking to a machine."
In June 2013, transcosmos co-established PT. transcosmos Indonesia (Headquarters: Jakarta, Indonesia; CEO President Director: Seisuke Kobayashi) with PT Cyberindo Aditama (Headquarters: Jakarta, Indonesia), an IT company under the Indonesian conglomerate, Salim Group.
#contactcenterworld, @transcosmos_pr
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.trans-cosmos.co.jp/english/company/news/221206.html
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Wednesday, December 7, 2022
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