News : transcosmos Launches Video Chat Service
Tokyo, Japan, Aug 3, 2016 -- transcosmos inc. launches a WebRTC video chat service after signing an agency agreement for "Moshi Moshi Interactive", a WebRTC customer service solution provided by NEURONET Inc. (Headquarters: Tokyo, Japan; Founder & CEO: Hirofumi Maekawa; hereafter, Neuronet). The service is one of transcosmos’s initiatives to deliver concierge-style customer communication at its contact centers.
Many companies are now facing the challenge to improve customer engagement more than ever before. To achieve the goal, they expect the service quality in call centers to act as concierges, same as the face-to-face sales and in-store customer service. As one of the solutions to meet their expectations, transcosmos releases implementation and operational support for video chat service. The service delivers two-ways, visual customer support through sharing images and videos via a screen, while supporting customers face-to-face in various occasions.
transcosmos plans to expand the service to 100 seats by 2018, moving towards digital communication services that integrate digital technology and communication skills.
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video chat, and P2P file sharing without the need of either internal or external plugins.
Published: Thursday, August 4, 2016