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News : transcosmos Launches Work from Home Contact Center Services in Taiwan

#contactcenterworld, @transcosmos_pr

Tokyo, Japan, Sept 27, 2020 -- transcosmos inc. hereby announces that transcosmos Taiwan inc. (Headquarters: Taipei, Taiwan; General Manager: Shunsuke Matsuda; transcosmos Taiwan), its wholly-owned subsidiary, released "Work from Home Contact Center Services" in September, 2020. transcosmos Taiwan plans to make 50 of its workstations out of 190 available workstations home-based by the end of FY2020.



As Covid-19 pandemic continues to spread, an increasing number of businesses are concerned about possible suspension of contact center services due to outbreaks of infectious diseases and natural disasters such as typhoons and earthquakes that would impact social activities. The Taiwan government is more likely to take stricter measures than Japan such as having a complete lockdown and an order to make companies suspend attendance of their employees. Amid such a situation, transcosmos Taiwan has been developing a scheme and operational processes that enable the company to continue operations with the same level of service quality. With the scheme and the processes in place, transcosmos Taiwan began offering the Work from Home contact center services in September, 2020.

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Tuesday, September 29, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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