Tokyo, Japan, Sept 27, 2020 -- transcosmos inc. hereby announces that transcosmos Taiwan inc. (Headquarters: Taipei, Taiwan; General Manager: Shunsuke Matsuda; transcosmos Taiwan), its wholly-owned subsidiary, released "Work from Home Contact Center Services" in September, 2020. transcosmos Taiwan plans to make 50 of its workstations out of 190 available workstations home-based by the end of FY2020.
As Covid-19 pandemic continues to spread, an increasing number of businesses are concerned about possible suspension of contact center services due to outbreaks of infectious diseases and natural disasters such as typhoons and earthquakes that would impact social activities. The Taiwan government is more likely to take stricter measures than Japan such as having a complete lockdown and an order to make companies suspend attendance of their employees. Amid such a situation, transcosmos Taiwan has been developing a scheme and operational processes that enable the company to continue operations with the same level of service quality. With the scheme and the processes in place, transcosmos Taiwan began offering the Work from Home contact center services in September, 2020.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Tuesday, September 29, 2020
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