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News : transcosmos Launches Work @nywhere, a Solution for Work-From-Home Operation in Indonesia

#contactcenterworld, @transcosmos_pr

Tokyo, Japan, Mar, 2023 - transcosmos inc. hereby announces that the company has developed and launched a work-from-home solution, Work @nywhere for the Indonesian market. The solution offers a work-from-home service model for both company and people working from home in terms of security, work environment, quality control, operations and people management, and more. Combining Jakarta and nearshore offices, satellite offices and a work-from-home model, transcosmos offers diverse workstyle options for employees, thereby securing professionals who are crucial for the company's continued growth. 

To offer diverse workstyle options, transcosmos is promoting a work-from-home model at its contact centers, Trust & Safety and digital marketing service divisions. Yet, to make it work, it is critical to overcome various challenges such as security, work environment, quality control, operations and people management. The company's new work-from-home solution Work @nywhere ensures security in the home environment while visualizing operating status of home agents with a central management approach using software. In addition, the solution maintains call quality and productivity of contact center service operations. As for people management, Work @nywhere records and monitors agents' attendance and performance. At the same time, transcosmos utilizes Work @nywhere as a tool to motivate and communicate with home agents, helping them avoid feeling lonely while working home alone, as well as a tool for hiring and training.

transcosmos plans to hire about 700 new members in 2023. For Indonesia's local companies, transcosmos offers services in Indonesian and English, and in English for the Western and international clients.

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Monday, March 27, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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