#contactcenterworld, @transcosmos_pr
Tokyo, Japan, Mar, 2023 - transcosmos inc. hereby announces that the company has developed and launched a work-from-home solution, Work @nywhere for the Indonesian market. The solution offers a work-from-home service model for both company and people working from home in terms of security, work environment, quality control, operations and people management, and more. Combining Jakarta and nearshore offices, satellite offices and a work-from-home model, transcosmos offers diverse workstyle options for employees, thereby securing professionals who are crucial for the company's continued growth.
To offer diverse workstyle options, transcosmos is promoting a work-from-home model at its contact centers, Trust & Safety and digital marketing service divisions. Yet, to make it work, it is critical to overcome various challenges such as security, work environment, quality control, operations and people management. The company's new work-from-home solution Work @nywhere ensures security in the home environment while visualizing operating status of home agents with a central management approach using software. In addition, the solution maintains call quality and productivity of contact center service operations. As for people management, Work @nywhere records and monitors agents' attendance and performance. At the same time, transcosmos utilizes Work @nywhere as a tool to motivate and communicate with home agents, helping them avoid feeling lonely while working home alone, as well as a tool for hiring and training.
transcosmos plans to hire about 700 new members in 2023. For Indonesia's local companies, transcosmos offers services in Indonesian and English, and in English for the Western and international clients.
#contactcenterworld, @transcosmos_pr
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Monday, March 27, 2023
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