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News : transcosmos Named a Leader and a Star Performer by Everest Group

#contactcenterworld, @transcosmos_pr, @everestgroup

Tokyo, Japan, Sept 6, 2022 -- transcosmos inc. is honored to announce that the company was named a Leader for the second year in a row in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper "Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix(R) Assessment 2022" announced in August 2022.

For the first time, transcosmos was also recognized as a Star Performer for its high year-over-year growth among other players. Everest Group analyzes the CXM service provider landscape and evaluates how the providers shape up in terms of their market impact and vision & capability, with a focus on the APAC PEAK Matrix(R). Based on the assessment, Everest Group identifies Star Performers who demonstrated the strongest year-over-year forward movement on the PEAK Matrix(R).

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. The Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix(R) Assessment 2022 is a detailed assessment of 20 CXM providers in the Asia Pacific region including contact center outsourcing players. Everest Group assesses and recognizes leaders based on various factors including an ongoing analysis of the CXM services market across all industries and geographies.

#contactcenterworld, @transcosmos_pr, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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About Everest Group:
Company LogoEverest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
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Today's Tip of the Day - Keys To Technology

Read today's tip or listen to it on podcast.

Published: Thursday, September 8, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

About us - in 60 seconds!

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