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News : transcosmos Opens a New Contact Center in Zhengzhou, Henan Province, China

#contactcenterworld, @transcosmos_pr

Tokyo, Japan, Nov. 21, 2023 - transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, has opened a new operation center in Zhengzhou city, Henan province in China, which offers high-value added contact center services. The company held an opening ceremony on October 27, 2023.

The capital city of Henan province, Zhengzhou, is known as the Green City and the Central Plains. With its population exceeding 7 million at the end of 2022, Zhengzhou is one of the megacities and a key economic development zone in China with nearly 70 colleges and universities. transcosmos China has chosen Zhengzhou as its new operations center location for the superior local talent and promising growth potential the city offers.

"From our new Zhengzhou Center, we will offer highly valuable contact center services to our clients, building on our mature digital intelligence solutions including data analytics, customer service and quality management," said the General Manager of transcosmos China.

In June 2023, the Zhengzhou Center began its operations on a trial basis with about 400 workstations. 

Zhengzhou Tianjian Lake AIOT Industrial Park, where the Zhengzhou Center located, is fully equipped with facilities such as restaurants, eateries, supermarkets, gyms, and book bars, enabling young employees to enjoy a convenient and comfortable life as they wish without leaving the park.

"transcosmos entered the Chinese market in 1995. Since then, we have been operating in China for 28 years," Eijiro Yamashita, head of Global Business Headquarters at transcosmos and CEO at transcosmos China said at the ceremony. "China is one of the highest priority overseas markets for transcosmos. The opening of this Zhengzhou Center signifies our further growth in China, which in turn shows our confidence in the future of the Chinese market."

"As a globally prominent BPO services provider, we, transcosmos, are always committed to offering highly valuable BPO services to our clients," Toshiya Okada, General Manager at transcosmos China said. "From our new Zhengzhou Center, we will offer highly valuable contact center services to our clients, building on our mature digital intelligence solutions including data analytics, customer service and quality management. Ultimately, we will contribute to our clients in enhancing their market insights and competitive advantage."

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Wednesday, November 22, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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