Tokyo, Japan, Dec, 2018 -- transcosmos inc. opened "Marketing Chain Management Center Hakata (MCM Center Hakata)" and held its opening ceremony on December 5, 2018. The center will start operations on December 14, 2018.
¦ "MCM Center Hakata" Overview
Name: Marketing Chain Management Center Hakata
Number of workstations: 245
Launch date: December 14, 2018
Number of hiring: 300 (planned for FY2019)
Services: Call center services, chat-support services, and digital marketing services
MCM Center Hakata is the third center in Fukuoka Prefecture and the eighth center in the Kyushu region. Located 5 minutes’ walk from Hakata station, the busiest station in Kyushu, the new center will offer call center services, chat-support services, and digital marketing services.
"transcosmos has always been sincerely attentive to our customers’ enquiries and requests. That is why we have full confidence in the company. In this climate of labor shortage, we face various challenges that include the hiring difficulty and employee retention in our contact center operations. So, we continue to seek effective ways to utilize the digital technologies in order to address these challenges. We have been told that your newly opened MCM Center Hakata is a technology driven contact center. We now have the opportunity to see and learn at firsthand how you have combined "people" with "digital technology." This will be a great assistance to us in seeking new ideas."
Mr. Yuji Ide, Assistant Manager of Investment Promotion Sector, Commerce, Industry and Labour Department, Fukuoka Prefectural Government
"Congratulations on the opening of your new center, MCM Center Hakata. After listening to many stories about your MCM Center Oita, I am now convinced that transcosmos is a company that is well-received by the local communities and highly trusted by the local government. In collaboration with Fukuoka City, we, Fukuoka Prefecture will corporate as much as possible to make your business successful."
transcosmos continues to operate its contact centers, and hire and develop people in order to satisfy clients’ various requests whilst contributing to the revitalization and development of local communities through creating jobs.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, December 14, 2018
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
PH: +61 7 5660 6284
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.
- Customer Service
- Walk In Center
- Service Desk
|9.)||Tru29 Outsource Solutions Inc.|
Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.
This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.