News : transcosmos Opens a New Operations Center, “Marketing Chain Management Center Hakata”
Tokyo, Japan, Dec, 2018 -- transcosmos inc. opened "Marketing Chain Management Center Hakata (MCM Center Hakata)" and held its opening ceremony on December 5, 2018. The center will start operations on December 14, 2018.
¦ "MCM Center Hakata" Overview
Name: Marketing Chain Management Center Hakata
Number of workstations: 245
Launch date: December 14, 2018
Number of hiring: 300 (planned for FY2019)
Services: Call center services, chat-support services, and digital marketing services
MCM Center Hakata is the third center in Fukuoka Prefecture and the eighth center in the Kyushu region. Located 5 minutes’ walk from Hakata station, the busiest station in Kyushu, the new center will offer call center services, chat-support services, and digital marketing services.
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"transcosmos has always been sincerely attentive to our customers’ enquiries and requests. That is why we have full confidence in the company. In this climate of labor shortage, we face various challenges that include the hiring difficulty and employee retention in our contact center operations. So, we continue to seek effective ways to utilize the digital technologies in order to address these challenges. We have been told that your newly opened MCM Center Hakata is a technology driven contact center. We now have the opportunity to see and learn at firsthand how you have combined "people" with "digital technology." This will be a great assistance to us in seeking new ideas."
Mr. Yuji Ide, Assistant Manager of Investment Promotion Sector, Commerce, Industry and Labour Department, Fukuoka Prefectural Government
"Congratulations on the opening of your new center, MCM Center Hakata. After listening to many stories about your MCM Center Oita, I am now convinced that transcosmos is a company that is well-received by the local communities and highly trusted by the local government. In collaboration with Fukuoka City, we, Fukuoka Prefecture will corporate as much as possible to make your business successful."
transcosmos continues to operate its contact centers, and hire and develop people in order to satisfy clients’ various requests whilst contributing to the revitalization and development of local communities through creating jobs.
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, December 14, 2018
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