Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : transcosmos Opens a New Operations Center, “Marketing Chain Management Center Hakata”

#contactcenterworld, @transcosmos_pr

Tokyo, Japan, Dec, 2018 -- transcosmos inc. opened "Marketing Chain Management Center Hakata (MCM Center Hakata)" and held its opening ceremony on December 5, 2018. The center will start operations on December 14, 2018.

¦ "MCM Center Hakata" Overview
Name: Marketing Chain Management Center Hakata
Number of workstations: 245
Launch date: December 14, 2018
Number of hiring: 300 (planned for FY2019)
Services: Call center services, chat-support services, and digital marketing services

MCM Center Hakata is the third center in Fukuoka Prefecture and the eighth center in the Kyushu region. Located 5 minutes’ walk from Hakata station, the busiest station in Kyushu, the new center will offer call center services, chat-support services, and digital marketing services.

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

"transcosmos has always been sincerely attentive to our customers’ enquiries and requests. That is why we have full confidence in the company. In this climate of labor shortage, we face various challenges that include the hiring difficulty and employee retention in our contact center operations. So, we continue to seek effective ways to utilize the digital technologies in order to address these challenges. We have been told that your newly opened MCM Center Hakata is a technology driven contact center. We now have the opportunity to see and learn at firsthand how you have combined "people" with "digital technology." This will be a great assistance to us in seeking new ideas."

Mr. Yuji Ide, Assistant Manager of Investment Promotion Sector, Commerce, Industry and Labour Department, Fukuoka Prefectural Government

"Congratulations on the opening of your new center, MCM Center Hakata. After listening to many stories about your MCM Center Oita, I am now convinced that transcosmos is a company that is well-received by the local communities and highly trusted by the local government. In collaboration with Fukuoka City, we, Fukuoka Prefecture will corporate as much as possible to make your business successful."

transcosmos continues to operate its contact centers, and hire and develop people in order to satisfy clients’ various requests whilst contributing to the revitalization and development of local communities through creating jobs.

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent

About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Friday, December 14, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Certification


Contact center quality assurance training and certification

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =