Tokyo, Japan, Nov 2, 2021 -- Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; transcosmos China), a wholly-owned subsidiary of transcosmos inc., is proud to announce that the company formed an industry-academia collaboration with Hunan College of Foreign Studies in July, 2021, and opened a Changsha Campus Center. The center began providing contact center services in October, 2021.
As clients' digital transformation partner, transcosmos China places emphasis on talent cultivation, and has been offering services in partnership with schools in order to address spikes in customer contact volumes during large-scale campaigns in China. transcosmos China has decided to build a center by utilizing a facility on the Hunan College of Foreign Studies campus.
The Changsha Campus Center, which has opened in the Science and Technology Incubation Building of Hunan College of Foreign Studies, is equipped with various facilities including a contact center with over 400 workstations, 2 training rooms, a meeting room, and an employee cafeteria. To ensure information security, the center has 24/7 security monitoring systems, highly secure networks, and network behavior management systems.
With its "full-time employees + students working part-time" operating model, the Changsha Campus Center will provide diverse customer services such as inbound calls, outbound calls, and online chat for clients in IT, e-commerce and 3C (Computer, Communications, and Consumer Electronics) industries. Most students working part-time major in e-commerce, computer science and cross-border e-commerce, and are allowed to work up to 40 hours per week. Along with paid internships, transcosmos China also offers a career path for students to become a transcosmos China employee after graduation.
Founded in 1993, Hunan College of Foreign Studies is an independent college specializing in foreign languages with 10 faculties and 32 majors. The college built the Science and Technology Incubation Building specifically for industry-academia collaboration with businesses. Industry-academia collaborations enable universities and colleges to offer educational, internship, and job searching opportunities for students whilst allowing businesses to develop and utilize IT talents.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Wednesday, November 3, 2021
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