News : transcosmos Opens Operating Centres in Indonesia
Tokyo, Japan, Feb. 19, 2019 -- transcosmos inc. has opened two new operating centers in Indonesia, namely, "Semarang Center" and "Jakarta Center No. 4."
Semarang, the capital of Central Java province in Indonesia with a population of approximately 1.64 million (as of 2016), is one of the top 5 cities in Indonesia. transcosmos was planning to expand into a city beyond Jakarta in order to put a business continuity plan in place and selected Semarang over other cities as the city is home to various universities and has potential cost-saving benefits. The new center began delivering contact center services respectively to an Indonesian e-commerce company at the end of November 2018 and an Indonesian online travel agency in January 2019.
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Opened "Jakarta Center No. 4" in Jakarta to accommodate business growth
In June 2013, transcosmos opened "Jakarta Center No.1" and launched contact center services for the Indonesian market. Since then, transcosmos has steadily expanded its business in the market, opening "Jakarta Center No.2," a center which offers digital marketing services for the Japanese and Indonesian market in October 2014, and "Jakarta Center No. 3" in December 2016, a center which primarily offers contact center services. Now, transcosmos has opened another new center, "Jakarta Center No. 4," in order to further expand contact center services. The center began offering contact center services in December 2018 for the e-commerce industry with 220 workstations.
transcosmos co-established PT. transcosmos Indonesia (President Director: Hiroyoshi Hara) with PT Cyberindo Aditama (Headquarters: Jakarta, Indonesia), an IT company under the major Indonesian conglomerate, Salim Group. In the Indonesian market which is expected to grow further, transcosmos will assist Japanese companies that plan to expand into Indonesia whilst focusing on providing business outsourcing services to both local and global companies in order to help clients boost sales whilst optimizing costs.
Posted by Veronica Silva Cusi, news correspondent
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Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Thursday, February 21, 2019