News : transcosmos Opens “Shanghai Center No. 3,” in China
Tokyo, Japan, March 31, 2016 -- transcosmos inc. established "Shanghai Center No. 3," a contact center site in Shanghai, China. Shanghai Center No. 3 held an opening ceremony on March 29, 2016.
It mainly provides technical support by telephone calls and chats to users of cellular, wearable or home devices of Huawei Technologies Co., Ltd. (Headquarters: Shenzhen, China; CEO: Ren Zhengfei; hereafter, Huawei), a provider in the area of communications and Smartphone.
Shanghai Center No. 3 is inside an intelligent office building located in Jin Huan Shang Wu Yuan, Phase 2 in Putuo, Shanghai, and is equipped with conference room, training room, lounge, fitness gym, and multi-purpose room. While it is adjacent to large-size commercial facilities and restaurants, it is located in a residential area and also is easily accessible from bus stops and subway stations, making it ideal for the employees’ commuting.
At the "Shanghai Center No. 3" opening ceremony, Mr. Zhang Zhen, VP of Huawei Consumer Business Group China has commented as the following:
"We are very happy to be able to enter a partnership with transcosmos with abundant experience and know how in the BPO service. Through offering of the high-quality service of transcosmos’, we believe we will be able to increase our customer satisfaction and improving the customer experience."
Mr. Eijiro Yamashita, CEO of a 100% transcosmos subsidiary Shanghai transcosmos Marketing Service Co., Ltd. (Head Office: Shanghai, China; hereinafter, transcosmos China) has commented as the following:
"The newly-established Shanghai Center No. 3 will cooperate with the existing sites in order to provide high quality service for our corporate clients."
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
About Huawei Technologies Co. Ltd.:
Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.
Published: Friday, April 1, 2016
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