Tokyo, Japan, Feb 6, 2020 -- transcosmos inc. has partnered with TerraSky Co., Ltd. (Headquarters: Tokyo, Japan; President & CEO: Hideya Sato) to help clients deploy and develop Salesforce. The two companies will assist clients in improving their customer experience (CX).
In recent years, contact centers prioritize their CX improvement initiatives at a time when more companies are moving to a cloud-based contact center system and leveraging new technologies such as AI and bots at an accelerated pace. Against this backdrop, needs for building a contact center system that integrates with Salesforce, ta CRM platform continue to rise. To satisfy such rising needs, transcosmos has formed a collaborative business relationship with TerraSky, a company which operates with Salesforce deployment and development services at its core. In partnership with TerraSky, transcosmos aims to deliver Salesforce to clients in a short span of time.
transcosmos will present business proposals to clients, offering Salesforce together with OMLINE-I (*), a service developed by TerraSky that will bring additional value to Salesforce. By leveraging their expertise in technology, primarily in cloud computing, TerraSky will then assist clients comprehensively from developing Salesforce to connecting it to OMLINE-I, and ultimately enables clients to successfully deploy cloud-based contact centers that integrate with Salesforce.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, February 7, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
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