News : transcosmos Provides “Omni-Channel Support to DMM.com Securities
Tokyo, Japan, Sept 14, 2015 -- transcosmos inc. has started providing "Omni-channel Support Powered by LINE Business Connect" to DMM.com Securities Co., Ltd. (hereafter, DMM.com Securities).
"Omni-channel Support Powered by LINE Business Connect" is a service which makes it possible for users to become friends with company accounts that turn into contact points and to achieve two-way communications via the LINE talk function. As a part of their enhancements to support systems for mobile terminals, DMM.com securities has been considering the service of "LINE" to their inquiry contacts. Since they have been evaluating transcosmos’s proposal capabilities and track record, they decided to implement the service through transcosmos.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"Our company has been contemplating the introduction of LINE, as a communication tool for our services DMMFX and Gaitame Japan FX to establishing communication with users different from telephone and e-mail. Through considering the track record of this service, including the Oracle Service Cloud (*) UI, as well as reliability and future development, we decided to place our request with transcosmos."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Check Your Number
More Editorial From Transcosmos, Inc.
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
About DMM.com Securities Co., Ltd:
DMM.com Securities is an online securities company.
Published: Thursday, September 17, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...