News : transcosmos Provides “Omni-Channel Support to DMM.com Securities
Tokyo, Japan, Sept 14, 2015 -- transcosmos inc. has started providing "Omni-channel Support Powered by LINE Business Connect" to DMM.com Securities Co., Ltd. (hereafter, DMM.com Securities).
"Omni-channel Support Powered by LINE Business Connect" is a service which makes it possible for users to become friends with company accounts that turn into contact points and to achieve two-way communications via the LINE talk function. As a part of their enhancements to support systems for mobile terminals, DMM.com securities has been considering the service of "LINE" to their inquiry contacts. Since they have been evaluating transcosmos’s proposal capabilities and track record, they decided to implement the service through transcosmos.
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"Our company has been contemplating the introduction of LINE, as a communication tool for our services DMMFX and Gaitame Japan FX to establishing communication with users different from telephone and e-mail. Through considering the track record of this service, including the Oracle Service Cloud (*) UI, as well as reliability and future development, we decided to place our request with transcosmos."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Transcosmos, Inc.
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
About DMM.com Securities Co., Ltd:
DMM.com Securities is an online securities company.
Published: Thursday, September 17, 2015
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