Tokyo, Japan, Nov 7, 2019 -- Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., is delighted to announce that the company received "2019 China Best Customer Contact Center - Intelligent Service Application Award" at the "The 12th Golden Voice Award: 2019 China Best Customer Contact Center & Customer Experience Award Ceremony" held on October 28, 2019, in Zibo city, Shandong Province.
Rain Zhang, General Manager of Contact Center Business Unit at transcosmos China (right) attended the award ceremony. At the summit forum, Rain Zhang discussed the policies and trends in the contact center business as a special guest.
This year marks the 12th anniversary of the "Golden Voice Award," which is co-hosted by 51Callcenter and Zibo Municipal People’s Government of Shandong Province, and directed by the Ministry of Industry and Information Technology and the Ministry of Commerce of the People’s Republic of China. Contact centers and CRM companies compete for the award. Over 900 companies submitted entries for this year’s event which was held under the theme of "Big Data and Excellent Customer Experience in the Age of Artificial Intelligence (AI)." After going through rigorous screening, including an initial evaluation by the award review committee, on-site performance evaluation and expert judgement, transcosmos China was awarded with the "2019 China Best Customer Contact Center - Intelligent Service Application Award" for its abundant knowhow and best practices in the contact center industry.
Big data and AI adoption continues to spread in the contact center industry. Recognizing this, transcosmos China released a digital contact center solution that makes chatbots work together with human agents in 2017. With a team of dedicated data analysts that has abundant operational records in building a knowledge base, analyzing VOC (Voice Of Customer), building and managing a corpus, training robots and more, transcosmos China offers contact center services where chatbots and agents work hand in hand.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, November 8, 2019
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