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News : transcosmos Reforms Vietnam Management Toward Reinforcing Global Business

#contactcenterworld, @transcosmos_pr

Hanoi, Vietnam, Feb, 2024 - transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that transcosmos Vietnam co., ltd. (Headquarters: Hanoi, Vietnam; transcosmos Vietnam), its subsidiary operating in Vietnam, has renewed its management structure, appointing Takanori Sawada as the company’s representative. The move was transcosmos’s initiative towards reinforcing its global business.

Biography: Takanori Sawada, General Director, transcosmos Vietnam Director
Takanori Sawada joined transcosmos in 2008. After working as a technical customer service associate, Takanori contributed to the success of center operations and business expansion of transcosmos Contact Center department in Miyazaki prefecture. In 2014, Takanori took the lead in launching transcosmos Vietnam, and became Director of the Contact Center department of the company. Since then, he has been driving business growth, and expanding the company’s offshore and Vietnam local markets. He served as Deputy General Director of transcosmos Vietnam from 2020. Prior to transcosmos, Takanori was with NIPPON TELEGRAPH AND TELEPHONE CORPORATION after graduating from Yokohama National University in 1995. Takanori is from Miyazaki prefecture, Japan.

transcosmos established transcosmos Vietnam and opened Hanoi Center in March 2014. In October 2015, the company opened Ho Chi Minh Center No.1, followed by Ho Chi Minh Center No.2 in March 2017, and Ho Chi Minh Center No.3 in June 2019. With approximately 2,750 members and 2,600 workstations, transcosmos Vietnam now provides a range of services including contact centers, BPO, digital marketing and engineering services for the Vietnam local market, as well as non-voice customer support, website development and operations services to the Japanese market.

With the new management, transcosmos Vietnam will reinforce its offshore service delivery framework targeting the Japanese market. transcosmos Vietnam has been offering non-voice support services in Japanese since its foundation. Today, the company has as many as 300 Japanese-speaking members serving various clients, with a focus on the manufacturing and telecommunications industries. In 2024, transcosmos will further expand its Vietnamese business, building on its proven operational record in the market.

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.trans-cosmos.co.jp


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Thursday, February 8, 2024

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2024 Buyers Guide Payment Services

 
1.) 
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

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PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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