Tokyo, Japan, July, 2023 - transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, has developed and released transCxLink, an omnichannel contact center platform for the Chinese market. The platform helps businesses deploy contact center systems, perform secondary development, and achieve digital upgrade rapidly.
Communication channels between businesses and consumers continue to diversify along with the rapid evolution of internet technology and social media in recent years. Against this background, businesses are facing a pressing issue to manage every kind of customer touchpoint with a flexible and effective approach by collecting, analyzing and responding to the true voice of the customer (VOC) from various social platforms to bring greater customer experience (CX).
transCxLink, an omnichannel intelligent contact center platform, enables clients to streamline contact center operations and optimize CX by connecting all types of communication channels. It is an efficient, flexible solution which not only meets the needs of the Chinese market, but its scalability also helps clients build an infrastructure for remote office environments, thereby setting up a BCP in place.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Monday, July 31, 2023
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