Tokyo, Japan, June, 2020 -- transcosmos inc. released "DEC FAQ Movie," an FAQ video service powered by interactive video service by Paronym Inc. (Headquarters: Tokyo, Japan; Representative: Michio Kobayashi), a company that develops and offers "TIG," video technology. With this touch-based DEC FAQ Movie, transcosmos will drive the use of videos for FAQ pages that are otherwise difficult, thereby boosting the value of user experience and the level of satisfaction.
DEC FAQ Movie is a content management system designed for FAQ video content that can be uploaded to smartphone apps, websites, LINE talk screen and more. Once creating videos, clients can not only upload videos directly to the management system but also easily upload them via smartphone apps.
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Leveraging transcosmos's proven expertise in call log analysis, communication design, and enterprise website development and operations built through digital marketing services, and Paronym's interactive video technology, transcosmos and Paronym will contribute to clients across a broad range of industries in optimizing communication with their users. Ultimately, the two companies will offer a pleasant experience to all users.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Tuesday, June 23, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.