Tokyo, Japan, Aug 21, 2020 -- transcosmos inc. hereby announces that the company will release new "Home-based Contact Center Services." Bringing its largest contact center network in Japan to home-based services with the same service quality, transcosmos helps companies enhance their business continuity plans whilst ensuring a highly secure environment.
Story behind the new services development
The contact center business is at a crossroad. Despite home-based contact centers are drawing market attention against the backdrop of an increase in diversified workstyles, sole proprietorship and side jobs, and teleworking, businesses remained concerned about potential risks and productivity due to limited actual cases, and a lack of established operational rules and security standards. Although there are significant benefits for workers, clients did not have clear objectives for "shifting to a home-based approach," creating a huge bottleneck for making the change. Now, the impact of the novel coronavirus has dramatically changed such perceptions. Clients' concerns such as possible contact center business closedowns as a result of the spread of infections and a Covid-19 outbreak, lack in building and floor spaces for ensuring social distancing, and difficulty in hiring due to prospects' anxiety about commuting, have revealed the importance of reconsidering costs and preparing successful business continuity plans in case of an emergency for their survival.
Recognizing such a situation, transcosmos will release new home-based contact center services to support clients' businesses. As a first step, transcosmos will provide the new services to clients that the company currently offers its center-based contact center services.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Tuesday, August 25, 2020
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