News : transcosmos Releases “transpeech,” a Voice Recognition Solution for Contact Centers
Tokyo, Japan, Aug 27, 2018 -- transcosmos inc. released "transpeech", a voice recognition solution as one of its contact center services in August 2018. The company applied "AmiVoice" as a voice recognition engine of "transpeech" which is offered by its partner Advanced Media, Inc. (Headquarters: Tokyo, Japan; President and CEO: Kiyoyuki Suzuki). Combining "AmiVoice" with transcosmos’s know-how in operating contact centers, "transpeech" addresses clients’ requests and challenges that are identified from an operations perspective. transcosmos aims to implement "transpeech" to 30 companies by the end of FY2018.
transcosmos, in collaboration with its AI laboratory "Communication Science Lab" will work on developing new services that help clients further enhance their customer experience. The future services include an auto-evaluation model for "AI for auto-evaluating customer support quality" which combines voice recognition and machine learning technologies, and utilization of "DECode", transcosmos’s proprietary DMP services, for personalized ad delivery by connecting it to conversation data, and more.
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Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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