Tokyo, Japan, Aug, 2023 - transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, has begun to deliver "transpeech," a voice recognition solution designed for the Chinese language environment. With its voice recognition technology in place, the solution helps clients reduce costs and streamline contact center operations while controlling service quality, thereby boosting customer experience (CX). transcosmos launched the Japanese version of "transpeech" in 2018, followed by the Korean language version in 2022.
transcosmos released "transpeech", its voice recognition solution for the Japanese market back in December 2018.
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, September 1, 2023
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