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News : transcosmos Releases "transpeech," its Proprietary Voice Recognition Solution

#contactcenterworld, @transcosmos_pr

Tokyo, Japan, Aug, 2023 - transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, has begun to deliver "transpeech," a voice recognition solution designed for the Chinese language environment. With its voice recognition technology in place, the solution helps clients reduce costs and streamline contact center operations while controlling service quality, thereby boosting customer experience (CX). transcosmos launched the Japanese version of "transpeech" in 2018, followed by the Korean language version in 2022.

transcosmos released "transpeech", its voice recognition solution for the Japanese market back in December 2018.

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.

Read today's tip or listen to it on podcast.

More Editorial From Transcosmos, Inc.

Published: Friday, September 1, 2023

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CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

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