News : transcosmos Provides Contact Center Services for PT. Asuransi Sompo Japan Nipponkoa Indonesia
Tokyo, Japan, Dec 23, 2014 -- transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) started providing contact center service to PT. Asuransi Sompo Japan Nipponkoa Indonesia for auto accident assistance on a 24-hour-a-day basis as of November 1, 2014.
The contact center, based in Jakarta, provides members of the automobile insurance servicessuch as telephone assistance, towing arrangement, and assistance for filing insurance claims at the time of auto accidents.
Services provided at the contact center include a direct telephone line, and the following services are provided in Indonesian 24 hours a day, 365 days a year.
(1) Automobile insurance accident assistance The contact center works in cooperation with the nearest factory affiliated with PT. Asuransi Sompo Japan Nipponkoa Indonesia, in order to achieve a smooth initial response.
(2) Towing arrangement service Disabled vehicles will be towed to the nearest factory.
In addition, emergency roadside assistance services in the Jakarta area is scheduled be provided in the future.
Posted by Veronica Silva Cusi, news correspondent
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Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, December 26, 2014