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News : "Emergency Call Center Service Risk Prevention Measures Package" Launched
Tokyo, Japan, Jan 22, 2014-- transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will launch "Emergency Call Center Service Risk Prevention Measures Package" through which an emergency customer care call center can be established as soon as in one day, in case of emergency situations such as information leakage and recall.
Risk Prevention Measures Package is a bundle of preventive measures for emergency situations such as obtaining toll-free numbers, phone line maintenance, and manual preparation. Corporations will be able to launch a call center in case of an emergency as soon as in one day by implementing this risk prevention measures package in advance and minimize (the damages caused by) the risks which may occur. In addition, the risk prevention measures package includes a mock training that simulates the actual accident and in addition to the speed, allows a security of the quality of customer care to be protected as well.
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Friday, January 24, 2014