Tokyo, Japan, Oct, 2018 -- Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc. was awarded the "CCM Award – The Best Outsourcing Provider in China" at the "CCMW 2018 Annual Conference & the 14th China’s Best Customer Center Award (CCM Award) " held in Beijing, China, on October 16, 2018.
This year marked the 14th anniversary of the CCM Award, a competition to determine China’s best customer center, organized by the prestigious institution in the Chinese contact center industry called Customer Care & Management World (CCMW) and co-sponsored by the Contact Center – Capability Maturity Model Organization (CC-CMM Organization). Hundreds of enterprises took part in this year’s competition. After receiving applications from enterprises, the award organizers asked for experts’ nominations and went through a rigorous screening process that includes mystery calls, data collection, performance exams, and an intensive evaluation in order to comprehensively assess all candidates from various perspectives including their service capabilities and their number of workstations. Among qualified enterprises, those that contributed to the development of the contact center industry with achieving outstanding results were carefully chosen as award winners. transcosmos won the "CCM Award - The Best Outsourcing Provider in China" at "the 14th China’s Best Customer Center Award."
Posted by Veronica Silva Cusi, news correspondent
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Tuesday, October 30, 2018
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