News : North Texas Specialty Physicians Deploy Transera’s Call Center App
Sunnyvale, CA, USA, Oct 21, 2015 -- Transera, the Contact Center Performance Company, announced that North Texas Specialty Physicians (NTSP), an independent physician association supporting networks of primary care and specialty physicians, has deployed Transera’s Call Center App for Salesforce across the company’s contact centers.
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"We’ve been using Salesforce for some time, but found that we also needed a contact center solution with analytics-driven routing and reporting capabilities to better understand and manage our customer-agent interactions," said Nancy Lecroy, chief marketing officer at NTSP. "By implementing Transera’s Call Center App for Salesforce, we’re now able to prioritize routing strategies to automatically connect customers with the best available agent, and can remotely monitor calls in real-time to ensure a quality customer experience 24 hours a day, from any location."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consider Your Center As A Production Line
More Editorial From BroadSoft
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
About North Texas Specialty Physicians:
NTSP is a medical clinic that was founded by doctors, and is governed by a board of local physicians and healthcare experts.
Published: Thursday, October 22, 2015
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