News : North Texas Specialty Physicians Deploy Transera’s Call Center App
Sunnyvale, CA, USA, Oct 21, 2015 -- Transera, the Contact Center Performance Company, announced that North Texas Specialty Physicians (NTSP), an independent physician association supporting networks of primary care and specialty physicians, has deployed Transera’s Call Center App for Salesforce across the company’s contact centers.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We’ve been using Salesforce for some time, but found that we also needed a contact center solution with analytics-driven routing and reporting capabilities to better understand and manage our customer-agent interactions," said Nancy Lecroy, chief marketing officer at NTSP. "By implementing Transera’s Call Center App for Salesforce, we’re now able to prioritize routing strategies to automatically connect customers with the best available agent, and can remotely monitor calls in real-time to ensure a quality customer experience 24 hours a day, from any location."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choose Your Response Method Carefully
More Editorial From BroadSoft
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
About North Texas Specialty Physicians:
NTSP is a medical clinic that was founded by doctors, and is governed by a board of local physicians and healthcare experts.
Published: Thursday, October 22, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...