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News : Transneft Insurance Increases Customer Service Efficiency
Moscow, Russian Federation, and Brussels, Belgium, October 14th, 2014 -- Altitude Software, a provider in unified customer interaction solutions, and Beltel, a systems integrator in Russia, announce the integration of the contact center and CRM system of IC Transneft, the insurance company of the Oil Transporting Joint-Stock Company Transneft.
Transneft is a Russian state-owned transport monopoly oil pipeline company.
The Altitude uCI powered IC Transneft contact center handles all voice interactions, including sales campaigns and information requests, as well as receiving and processing complaints and other requests. The Altitude uCI solution was customized to serve the specific business needs and requirements of Transneft.
In 2014, IC Transneft implemented a comprehensive customer relationship management system, based on Microsoft Dynamics CRM, to serve new customer loyalty programs. The next step, now completed, was the integration of the contact center with the CRM system.
The flexibility of the Altitude solution and Beltel team’s expertise enabled the easy integration with the CRM solution. Interactions with the contact center automatically bring up to the agent all available customer information, including previous customer interactions, products purchased, etc. This allows for far more efficient service and quicker resolution of any customer issues. #contactcenterworld
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Joint Stock Company Transneft is a Russian state-owned transport monopoly, the largest oil pipeline company in the world. JSC “Transneft” is operating over 70 thousand kilometers of trunk pipelines.
Published: Wednesday, October 15, 2014