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News : Transparent BPO Expands Global Contact Center Operations to Jamaica

#contactcenterworld, @transparentbpo

Rockville, MD, USA, Dec, 2021 -- Transparent BPO is expanding its nearshore operations to Jamaica, adding a new 108,000 sq. ft. facility to its portfolio of global contact center capabilities. The company will be establishing a facility in Spanish Town that can employ more than 2,000 Jamaicans to support its rapid growth offering BPO services to U.S.-based companies.

Transparent BPO currently has contact center capabilities in Belize and the Philippines.

"Jamaica is an ideal fit for our nearshore portfolio, offering clients an additional regional option for their contact centers at a competitive price," said Scott Newman, CEO of Transparent BPO. "While Belize is the only Latin American country where English is the primary language, Jamaica is the largest English-speaking country in the Caribbean.

"Furthermore, BPO providers are well-established throughout the country and government recognizes this industry as a priority segment that provides well-paid careers with training and leadership development."

Labor statistics and local market research indicate there is a deep pool of experienced contact center agents living in Spanish Town or adjacent communities, said Newman. Labor surveys indicate thousands of Jamaicans work in the BPO sector and commute several hours daily to and from Kingston or Portmore.

In selecting Jamaica, Newman said the country’s close proximity to the United States, strong cultural affinity with North American lifestyles and purchasing preferences, along with direct travel routes to the country influenced the company’s decision.

"A client can be in their U.S. headquarters in the morning and later the same day walk through our facility and visit the agents and local leadership team supporting their customers," he said.

The company will be refurbishing an abandoned textile mill in the MJS Technology Park and expect operations will begin during the second quarter of 2022. Transparent BPO’s Spanish Town facility will eventually house about 1,500 workstations as well as HR, recruiting and training personnel.

"Our new facility will offer quality careers that are close to home," said Newman. "Our state-of-the-art Spanish Town location will have exclusive access to a deep pool of experienced, motivated candidates."

Newman said Transparent BPO is also partnering with the top physical education and sports institution in the Caribbean. GC Foster College, located adjacent to the company’s new facility, will make its amenities such as pool, gym and track, available to employees.

Strategically located beside the college and close to a local technical high school and six secondary high schools, the new Spanish Town facility will offer career development and training to Jamaicans through the Transparent BPO University. This first-of-its-kind learning tool provides employees the opportunity to develop professional skills and advance their careers using a self-guided, university approach to learning.

Transparent BPO provides contact center support, client acquisition and retention, technical support and data entry services for small, medium and FORTUNE 500 companies.

#contactcenterworld, @transparentbpo

Posted by Veronica Silva Cusi, news correspondent

About Transparent BPO:
Company LogoTransparent BPO was founded to provide its clients with superior telemarketing services and business process outsourcing at competitive pricing. Our state-of-the-art system development and IT support allows for seamless integration, resulting in a transparent business relationship.
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Published: Tuesday, December 14, 2021

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