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News : Transparent BPO Opens 3rd Contact Center in Belize

#contactcenterworld, @transparentbpo

Belmopan, Belize, Aug 29, 2019 -- Transparent BPO, a nearshore contact center and business process outsourcer, celebrated the grand opening of its third contact center in Belize with a ribbon-cutting on Friday, August 23, 2019.

At 32,000 square feet and four stories, the building increases the company’s agent capacity by 465 seats for a total of 1,280 across the three locations.

"This building truly marks the beginning of the next phase of Transparent BPO’s evolution. As many of you may have seen, we are currently recruiting hundreds of agent positions and many managerial positions to support our growth as we expand our operations here in Belize. This is an exciting time for our business to say the least," said Scott Newman, CEO, in a speech during the grand opening.

Attendees at the ceremony included Transparent BPO employees, clients, and representatives from the Belize Trade and Investment Development Service (BELTRAIDE), Ministry of Investment, Trade & Commerce (ITC), and other government agencies.

"Transparent BPO has consistently demonstrated its commitment to contributing to our socio-economic development. The opening of its third location attests to its positive impact in creating employment opportunities for the people of Belize in a conducive working environment which fosters the development of their professional skill sets in this vibrant and emerging industry," said Dr. Leroy Almendarez, Executive Director, BELTRAIDE.

Also in attendance was Tracey Taegar Panton, Minister of State in the Ministry of Commerce, Trade and Investment.

This new opening does not conclude Transparent BPO’s plans for growth in Belize. During his closing remarks, Newman announced that the company plans to expand outside Belize City in early 2020 with a location in the country’s capital, Belmopan.

The expansion will enable the company to employ more than 2,000 Belizeans in a variety of roles, including management.

#contactcenterworld, @transparentbpo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.breakingbelizenews.com


About Transparent BPO:
Company LogoTransparent BPO was founded to provide its clients with superior telemarketing services and business process outsourcing at competitive pricing. Our state-of-the-art system development and IT support allows for seamless integration, resulting in a transparent business relationship.
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Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Monday, September 2, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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