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News : TransPerfect and Translation Community Achieve Victory in Fight to Save Thousands of Translators

#contactcenterworld, @transperfect

New York, NY, and Sacramento, CA, USA, Sept, 2020 -- TransPerfect, a provider of language and technology solutions for global business, announced a significant legislative victory for freelance language professionals as a result of a broad advocacy and lobbying effort to protect the jobs and rights of countless translators. Professional freelance translators in California were being harmed by unintended consequences of Assembly Bill 5 (AB5), but relief in the form of an exemption to the bill has arrived.

Upon seeing the negative impact of AB5 on the translation industry, TransPerfect immediately mobilized alongside other organizations and the linguist community at large to lobby the California legislature for change. That work has resulted in the passage of California Assembly Bill 2257 (AB2257), which updates AB5 and provides an exemption for translators under a "professional services" classification. The new bill restores the independence and business tax deductions that language professionals have long enjoyed.

California’s AB5, which took effect earlier this year, was passed with the goal of protecting workers who have traditionally been classified as independent contractors. The law requires companies who purchase these contracted services to onboard them as full-time employees, entitled to certain benefits. However, the legislation failed to account for the nuances of many industries, including translation and language services. As a result of AB5, many translators who choose to operate as independent contractors, and who prefer that status due to the flexibility and benefits it affords, became far worse off.

As an example, AB5 eliminated the tax deductibility of many bona fide business expenses for independent contracting translators. This left them unable to deduct legitimate business expenses that previously would have qualified for a tax benefit. AB5 and the 2017 Tax Cuts and Jobs Act were a double blow to translators. By being classified as "employees," they were no longer able to deduct many business expenses on their federal income tax return. The combination of the two laws amounted to potentially significant financial harm for workers across many industries, including those who work as freelance linguists. The need to secure a change to the law on behalf of our industry partners was clear.

TransPerfect President and CEO Phil Shawe remarked, "Over the past year we saw the devastating impact the AB5 law had on the linguist community. We shared in their pain and knew that we had to take action. Working just five hours per year translating into German or Xhosa for several different translation companies shouldn’t bind someone to having to become an employee of each of the businesses with whom they contract. This victory ensures that translators retain the freedom and flexibility they’ve counted on for years, and we’re proud to have played a part."

#contactcenterworld, @transperfect

Posted by Veronica Silva Cusi, news correspondent
Source: TransPerfect


About TransPerfect:
Company LogoWith annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
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Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Wednesday, September 23, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
PH: +972-9-9605894

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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