New York, NY, USA, March 10, 2020 – TransPerfect, a provider of language and technology solutions for global business, announced the TransPerfect Metrics Service program as a standard feature for clients alongside new capabilities for grading and scoring translations within its GlobalLink(R) translation management system.
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The service introduces intelligent translation quality alerts powered via AI, which route translation to expert human language review when cadence, flow, and terminological equivalencies approach standard deviation limits of target language representation. These new capabilities supplement and advance the company’s existing ISO-certified quality systems and ensure next-level translation accuracy for a broad range of critical applications.
TransPerfect President and CEO Phil Shawe commented, "Language translation accuracy is the cornerstone of our business and built into our DNA. TransPerfect is constantly introducing new technological innovations aimed at measuring and delivering the industry's most accurate translations."
Posted by Veronica Silva Cusi, news correspondent
With annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
Published: Friday, March 13, 2020
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.
Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.
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|7.)||Lieber & Associates|
Technology Consulting Services
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