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News : TransPerfect Announces Metrics Service and Additional Capabilities to Enhance Accuracy in Translation

#contactcenterworld, @transperfect

New York, NY, USA, March 10, 2020 – TransPerfect, a provider of language and technology solutions for global business, announced the TransPerfect Metrics Service program as a standard feature for clients alongside new capabilities for grading and scoring translations within its GlobalLink(R) translation management system.

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The service introduces intelligent translation quality alerts powered via AI, which route translation to expert human language review when cadence, flow, and terminological equivalencies approach standard deviation limits of target language representation. These new capabilities supplement and advance the company’s existing ISO-certified quality systems and ensure next-level translation accuracy for a broad range of critical applications.

TransPerfect President and CEO Phil Shawe commented, "Language translation accuracy is the cornerstone of our business and built into our DNA. TransPerfect is constantly introducing new technological innovations aimed at measuring and delivering the industry's most accurate translations."

#contactcenterworld, @transperfect

Posted by Veronica Silva Cusi, news correspondent
Source: TransPerfect


About TransPerfect:
Company LogoWith annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

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Published: Friday, March 13, 2020

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2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 

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