Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
286
MEMBER
Heriadhi Waskitho
Quality Auditor
21
MEMBER
Joel Jesper Alino
Vice President for Business Development
69
MEMBER
Joseph Cheng
President
43
EXECUTIVE MEMBER
Mezy Fadhila
HSSE Supervisor
80

News : TransPerfect Announces New Contact Center in El Paso, Texas

#contactcenterworld, @transperfect

New York, NY and El Paso, TX, June, 2022 -- TransPerfect, a provider of language and technology solutions for global business, announced the grand opening of a new contact center in El Paso, Texas. The center will be a primary hub for the company’s TransPerfect Connect division, which specializes in bridging communication gaps through services that include over-the-phone interpretation, business process outsourcing (BPO), and remote customer support including email and chat.

El Paso is part of a region known as "The Borderplex", which also includes Ciudad Juarez, Mexico, and Las Cruces, New Mexico. Jon Barela, CEO of The Borderplex Alliance, the region’s economic development organization, remarked, "We’re excited to welcome TransPerfect to our region! This company and our educated bilingual workforce complement each other nicely. We’re looking forward to watching TransPerfect grow and succeed here in the Borderplex."

Commenting on the announcement, El Paso Mayor Oscar Leeser said, "We’re grateful to TransPerfect for selecting El Paso as the home of their latest operations. Together with our partners at The Borderplex Alliance, we are making the most of our talented workforce and bringing great jobs to our region."

County Judge Ricardo A. Samaniego added, "We’re proud to welcome TransPerfect to the Borderplex region. These are the types of high skill, quality jobs our region can excel at attracting. My thanks to our partners at the Borderplex Alliance and the City of El Paso for continued partnership in economic development."

TransPerfect’s El Paso facility builds on the company’s existing Texas presence, joining its Austin and Dallas offices in serving the region, as well as extending contact center support to clients and customers across America. The contact center will be the third major hub, joining a 900-seat Phoenix contact center as well as a Costa Rica center opened earlier in 2017.

"Our growth plans in El Paso and for TransPerfect Connect as a whole are ambitious," said Steven Cheeseman, the company’s Vice President of Contact Center Operations. "With the increasing need for customer support in both Spanish and English, as well as our significant investment in the center’s infrastructure and amenities, we are confident that our team members will appreciate being in a high-demand industry and in a workplace focused on their wellness and enjoyment."

TransPerfect President and CEO Phil Shawe stated, "El Paso’s talented workforce made the region an attractive choice for our newest contact center. We look forward to growing with the vibrant business community in the Borderplex region."

#contactcenterworld, @transperfect

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About TransPerfect:
Company LogoWith annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
Company Facebook   Company Twitter   Company Instagram   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Tuesday, June 14, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5660 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =