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News : TransPerfect Announces New Contact Center in Santo Domingo, Dominican Republic

#contactcenterworld, @transperfect

New York, NY, USA and Santo Domingo, Dominican Republic, July 18, 2022 -- TransPerfect, a provider of language and technology solutions for global business, announced the opening of a new contact center in Santo Domingo, Dominican Republic.

The facility is the second TransPerfect contact center to open this year and will serve as a primary hub for the company's TransPerfect Connect division, which specializes in bridging communication gaps through services that include over-the-phone interpretation, business process outsourcing (BPO), and remote customer support including email and chat translation in over 200 languages.

TransPerfect President and CEO Phil Shawe commented, "This new office is reflective of our expanding footprint in the Caribbean and throughout Latin America. We are excited for the future of our operations in the region."

The 300-seat center is equipped with equipment and numerous employee amenities including an on-site cafeteria, game room, and mothers' room. With free parking and close proximity to public transportation, the facility was designed with productivity, accessibility, and workplace enjoyment as key priorities.

"Our commitment to Santo Domingo and the Dominican Republic comes as the result of a stringent selection process," stated Steven Cheeseman, TransPerfect's Vice President of Contact Center Operations. "Hiring has already started at a rapid pace, and we look forward to bringing new talent on board that will help us in our goal to provide the best possible Spanish- and English-language support for our clients and their customers."

#contactcenterworld, @transperfect

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TransPerfect:
Company LogoWith annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
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Today's Tip of the Day - Let Your Agents Do the Talking

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Published: Tuesday, July 19, 2022

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2024 Buyers Guide Contact Center Assessments

 
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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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