New York, NY and Pheonix, AZ, USA, Oct. 4, 2019 -- TransPerfect, a provider of language and technology solutions for global business, announced the opening of a new contact center in Phoenix, Arizona.
The new center seats 900 and is designed with employee convenience, productivity, and workplace enjoyment as top priorities. The building features a long list of attractive amenities, including a large on-site cafeteria, game room, meditation/quiet room, mothers room, and prayer room, as well as both free parking and easy access to public transportation.
The new Phoenix facility builds on the company’s existing Arizona presence, joining its original Tempe contact center, which has housed hundreds of local contact center professionals and remote interpreters since its 2011 opening. The Tempe center is at 1725 W. Greentree Drive and will continue to operate.
TransPerfect’s Arizona-based interpreters and customer service agents provide clients with over-the-phone interpretation as well as general customer service outsourcing and contact center support solutions.
TransPerfect has added hundreds of jobs, virtually all with locally sourced hires, and has plans to employ more than 1,000 agents and interpreters between the Tempe and Phoenix centers by the end of 2020. To view available positions, visit online.
"Advanced business service providers such as TransPerfect find the quality workforce in Phoenix to be a valuable asset," said Christine Mackay, Director, Phoenix Community and Economic Development. "Phoenix is well known for an experienced customer service workforce. TransPerfect is capitalizing on that experience and a diverse population with multiple language capabilities to grow in Arizona."
TransPerfect President and CEO Phil Shawe stated, "The demand for contact center support and remote interpretation continues to rise as companies elevate their focus on overall customer experience. Our ties to the greater Phoenix area grow stronger every day, and we expect that Arizona will continue to be the primary hub for our contact centers for years to come."
Posted by Veronica Silva Cusi, news correspondent
With annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
Published: Monday, October 7, 2019
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