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TRAINING IN CONTACT CENTERS

News : TransPerfect Connect Welcomes 25-Year Contact Center Industry Veteran Steven Cheeseman

#contactcenterworld, @transperfect

New York, NY, USA, Feb, 2019 -- TransPerfect, a provider of language services and technology solutions for global business, announced Steven Cheeseman has joined the firm as Vice President of Operations for TransPerfect Connect, the company’s contact center solutions division.

Cheeseman brings over 25 years of domestic and international contact center experience, including 15 years managing the business process outsourcing (BPO) environment for Alorica and Stream Global Services. He has successfully led contact center services across a wide range of industries and through a variety of channels, including voice, email, chat, and social media. Cheeseman's operations have consistently earned accolades, including recognition for excellence in customer experience.

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Prior to his BPO work, Cheeseman directed the development and translation of web content and self-service solutions for Symantec Corporation. He also led their contact center operations in North America, Asia-Pacific, and Europe for inbound support in all languages for these regions. In his new role, Cheeseman will be based in TransPerfect Connect's headquarters in Tempe, Arizona.

"Successful contact center operations start with taking care of our people, and it’s clear that TransPerfect subscribes to that philosophy. The foundation is already in place to support growth of the division, and I'm excited to execute on that vision," said Cheeseman. "I’m looking forward to supporting and coaching our existing team to both accommodate that growth and simultaneously continue to deliver exceptional service."

TransPerfect President and CEO Phil Shawe commented, "We could not be more excited to welcome Steve to the TransPerfect Connect leadership team. I'm certain that our customers and our company will benefit from his years of experience and track record of success."

#contactcenterworld, @transperfect

Posted by Veronica Silva Cusi, news correspondent
Source: TransPerfect


About TransPerfect:
Company LogoWith annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
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