News : TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand
New York, NY & Tempe, AZ, USA July 10, 2017 -- TransPerfect, a privately held provider of translation services and technology solutions for global business, announced expanded contact center support capabilities and a comprehensive rebranding of their remote interpreting division as TransPerfect Connect.
Formerly known as TransPerfect Remote Interpreting (TRI), the newly named TransPerfect Connect combines the over-the-phone interpreting and video remote interpreting capabilities for which the TRI brand was known, with comprehensive call center support and business process outsourcing solutions (BPO) previously offered under the TransPerfect brand.
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Liz Elting, Co-CEO at TransPerfect, stated, "We are much more than a remote interpretation services business; we’re a comprehensive customer support partner. The diversified set of solutions we offer to our clients wasn’t being accurately reflected under the TRI name, so it was time for a change. By rebranding as TransPerfect Connect, we feel that the division name more accurately reflects what we do: we enable businesses to connect with their customers, whether that’s on the other side of the street or the other side of the world."
Co-CEO Phil Shawe continued, "TransPerfect Connect fills an important role for businesses who want to engage with customers and other stakeholders worldwide. We are seeing an increase in demand for global call center support among clients and are excited to be investing in the technology, infrastructure, and people required to meet that demand."
Posted by Veronica Silva Cusi, news correspondent
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With annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
Published: Wednesday, July 12, 2017
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