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News : TransPerfect Helps Pestana Hotel Group Increase Revenue from International Websites

#contactcenterworld, @transperfect

New York, NY, USA, Aug 27, 2019 -- TransPerfect, a provider of language and technology solutions for global business, announced that its client Pestana Hotel Group has seen online revenues increase in key international markets. These gains are directly related to their efforts to localize their sites into the preferred languages of their customers.

Pestana engaged TransPerfect to provide localization services through the GlobalLink(R) translation management system, which simplifies the creation, deployment, and maintenance of multilingual content. To help guide overall strategy, TransPerfect analyzed Pestana’s site users, performed ROI projections, and worked to identify the best languages that would maximize new opportunities for each individual property. TransPerfect’s research highlighted three new focus languages for Pestana: Dutch, Italian, and Russian—direct bookings increased significantly in these markets.


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"Growing direct bookings from international visitors to our hotels has been a key part of our strategy. TransPerfect provided a clear and data-driven approach that helped us maximize our digital ROI. We selected them based on their extensive experience in the hospitality sector, and the results have produced significant growth in the markets selected for localization," said Luis Monteiro, Executive Board Member for Digital, Product, Marketing, and CRM at Pestana Hotel Group.

Phil Shawe, President and CEO of TransPerfect stated, "The data and research our team provided shows a clear correlation between Pestana’s efforts to reach customers in their own languages and an increase in revenue. We’re pleased to play a role in helping the company achieve growth in international markets."

#contactcenterworld, @transperfect

Posted by Veronica Silva Cusi, news correspondent
Source: TransPerfect


About TransPerfect:
Company LogoWith annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
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About Pestana:
Company LogoHospitality
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Today's Tip of the Day - Every Contact Counts

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Published: Thursday, August 29, 2019

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2021 Buyers Guide Payment Services

 
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CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

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PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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