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News : TransPerfect Selected By Radisson Hotel Group to Provide Language Services and GlobalLink Technology

#contactcenterworld, @transperfect

New York, NY, Oct 18, 2019 -- TransPerfect, a provider of language and technology solutions for global business, announced that it has been selected by Radisson Hotel Group as its supplier to provide language services and translation management technology to support its expansion efforts in international markets.

With a range of international properties, the opportunity for TransPerfect and Radisson was to develop a unified vision and brand identity while ensuring that each brand maintained its individual characteristics.

Content requirements include marketing materials, legal documents, training and e-learning, as well as on-site interpretation for 33 languages in 2019.

One of the most significant components of the effort is the localization of the company’s new website, which launched in 12 languages.

To manage the website localization process, Radisson is using TransPerfect’s GlobalLink Enterprise technology suite integrated directly with the company’s existing SDL-Tridion content management system. In addition, they have employed TransPerfect’s Brand Champion program and GlobalLink TransPort to facilitate submission, delivery, and review of all offline content.

Remy Merckx, Vice President of Global Digital at Radisson Hotel Group, said, "Our goals for our five-year plan are ambitious, and we need a partner to bring both expertise and scale to support us. TransPerfect has been integral to helping us deliver our new website and international programs to market, and we are grateful for their dedication and commitment to seeing us succeed. They are a true partner and one we’re certain will play a role in our growth in the future."

TransPerfect President and CEO Phil Shawe remarked, "Having Radisson entrust us with an initiative so critical to their company’s future is an honor and a responsibility we take very seriously. We’re pleased that the results so far have been resoundingly positive."

#contactcenterworld, @transperfect

Posted by Veronica Silva Cusi, news correspondent
Source: TransPerfect


About TransPerfect:
Company LogoWith annual revenues of more than $400 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
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Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Tuesday, October 22, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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