News : Transport Authorities Mull Over a Common Helpline
Mangaluru, India, Jan 26, 2015 -- Mangaluru city police have welcomed a suggestion of having a single-point contact number through which commuters can address their grievances pertaining to public transportation.
The suggestion came in wake of complaints from commuters that a section of autorickshaw drivers continue to charge the old fares instead of the revised lower fares, which was implemented on January 12.
Taking note of a complaint from Shivappa Attole, a dalit leader, at the monthly SC/ST meeting organized by the city police here on Sunday, deputy commissioner of police (crime and traffic) N Vishnuvardhan requested for a written proposal."We will work out the modalities of having a common helpline number, through which people can register their complaints," he said.
Shivappa said people who make use an autorickshaws in an emergency do not have the luxury of time to go to the regional transport office or the nearest police station to lodge a formal complaint.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
Published: Wednesday, January 28, 2015